Strange, C.C. & Banning, J.H. (2015). Designing for Learning: Creating Campus Environments for Student Success. New York: Wiley Jossey-Bass.
As students pay more for their education, they become both more discerning and demanding. They expect a level of engagement and quality service at a different level from past generations and will transfer to other institutions if they perceive the service offering to be more appropriate to their needs.
This book explores the ways in which supports for different kinds of learners and different levels of learning can be designed so as to increase engagement, satisfaction and completion.