A Solution to the Challenge Instructors Face

Capacity streamlines student support, automating answers to routine queries and freeing educators and staff for complex concerns — an invaluable benefit for large or online programs.

Meet Capacity

Capacity is an AI-powered helpdesk and chatbot platform that provides 24/7 student support via smart chat agents, integrated with knowledge bases and academic records. It handles scheduling, FAQs, resource location and basic tech troubleshooting.

In the Classroom

In a hybrid business course, the instructor integrates Capacity to answer common student questions about deadlines, assignment requirements or course logistics, reducing email backlog and ensuring consistent communication after hours.

Why It’s Useful

Capacity delivers instant, around-the-clock support and reduces the administrative load for educators and staff, improving student satisfaction.

What to Watch Out For

Capacity may not handle complex or sensitive inquiries well; instructor/staff follow-up is still needed for nuanced academic or personal issues.

Give it a Try

• Link: https://capacity.com
• Cost: Institutional purchase; tailored quotes
• Quick experiment: Set up a demo bot to answer standard course FAQs, then measure the reduction in repeat emails or questions over one term.